Complaints and Conflicts

As a patient, you have the right, without recrimination, to voice complaints regarding the care you receive here and to have those complaints reviewed and, when possible, resolved. Your care and your future access to care will not be compromised if you make a complaint.

If appropriate, you or your authorized representative should discuss your complaint with your physician, nurse or other health care provider.

If your complaint is not resolved or if you or your authorized representative would like a written or oral response, please direct your complaint to the hospital’s patient liaison office to speak to a patient representative.

Patients at Horizon please call  (469) 907-1355

In addition, you can contact the Texas Department of State Health Services – Hospital Complaints , at 1-800-458-9858, Option 5, or call the Joint Commission (hospital accreditation organization) at 1-800-994-6610 to make a complaint.